Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
Cher Finally Reveals the Truth About Her Iconic Hair—You Won’t Believe What She Said!
Cher is a legendary figure who’s been in the spotlight for decades, loved by many generations. Even at 76 years old, she’s still making headlines.
Recently, Cher shared some details about her appearance that might surprise some people.
Even now, Cher remains as popular as she was during the height of her career. She’s currently promoting her M.A.C. Cosmetics collection with rapper Saweetie. In a promotional interview for the cosmetics line, Cher made some interesting revelations.
One of the most recognizable features of Cher has always been her long, silky, jet-black hair. She’s made it clear that this is something she’ll never change. In the interview, she said, “Gray hair is fine for other girls, but I’m just not doing it.”
Over the years, the “Bang Bang (My Baby Shot Me Down)” singer has made many bold changes to her appearance, but one thing she insists on keeping the same is the black color of her hair. She just can’t imagine having any gray hair on her head.
The actress and singer has experimented with many haircuts and colors and has openly talked about using wigs to change her look. She said, “There’s nothing wrong with my hair, but I love wigs and always have.” She also mentioned, “They’re so low maintenance and make it easier to change my image.”
When it comes to the secret behind her timeless beauty, Cher believes it’s more about her mindset than any beauty product or treatment. She said, “You know what? You never stop being a girl. If you never stop being a girl, you’ll never get old.”
Cher doesn’t believe in dressing a certain way or avoiding certain makeup products just because of her age. She said, “It’s all about having fun,” and added, “People who worry about how someone puts on their makeup should get a life.”
In 2017, she did share that she loves taking care of her skin. She mentioned some of her favorite skincare products, like Dr. Barbara Sturm’s eye cream and face wash, Jan Marini products, and Proactiv.
Cher often talks about skincare and said, “My skincare routine is very eclectic. I don’t stick to one product; I just use things I love from different brands.” She believes “a little bit less is more” and now focuses more on skincare.
Whatever Cher is doing, it seems to be working because she looks fantastic. We’re sending her our best wishes!
Share this with other Cher fans so they can learn more about their favorite singer and actress.
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