Jennifer Jensen from Texas celebrated her 30th birthday in New Zealand, immersing herself in nature. She brought a raincoat that soaked through in heavy rain. She recorded a complaint video that unexpectedly went viral. The famous clothing brand had to respond, and they did it in a way that exceeded expectations
“I bought this ‘rain jacket’ a couple days ago,” she started the video, revealing she had purchased the jacket specifically for its supposed waterproof capability, “I’m 100% sure that it’s raining outside, and I’m soaking wet.”
Pausing to showcase the picturesque scenery of New Zealand, she conveyed that her intent wasn’t to seek a refund. Instead, she had a unique request for the brand, “redesign this raincoat to make it waterproof and express deliver it up to the top of Hooker Valley Lake in New Zealand where I will be waiting.”
The complaint video quickly went viral, reaching over 11.6 million views and numerous comments. Audience pointed out the conspicuous silence from the famous clothing brand. However, the brand’s silence was broken with an epic marketing video.
In response, the brand shared a video on their TikTok page, revealing a staff member (skiier Jossi Wells in disguise) retrieving a red jacket from a local store in New Zealend. The video then showcased the employee boarding a helicopter to meet Jensen and deliver her new jacket.
The caption read, “We were busy express delivering Jenn her jacket at the top of the mountain. Thanks for the help, Jossi!” This post garnered over 4 million views and thousands of comments, including a delighted response from Jensen, “You guys definitely came through for me. We’ll give the new jacket a shot on my next rainy day hike,” she expressed.
Jennifer said she doesn’t understand why the first jacket didn’t function properly and wondered if it was just a ’one-time product malfunction’. “I made that short video thinking only my best friend would see it because I didn’t have a lot of followers at the time. I never imaged it would go viral and I didn’t post it expecting it would get any traction,” she said.
“I’m not an influencer and never set out to be one. I was just trying to make an unfortunate situation funny and lighthearted. I’m glad the company reached out to make amends for the customer experience let-down. It was a very fun and unexpected adventure.”
Later, Jennifer shared that she had already tested the new jacket on a rainy day, and it kept her dry for 8 miles.
This video has won the hearts of people worldwide. But even small companies can approach service with passion and pleasantly surprise their customers.
My Father Went Fishing with His Friends and Forgot My 18th Birthday
Ryder’s 18th birthday should have been a milestone celebration, but the absence of his father left him feeling deeply disappointed. Learning that his dad chose a fishing trip with friends over spending time with him only added to his heartbreak. However, what happened next led Ryder to see things in a new light. Let me introduce myself—I’m Ryder, and I recently turned 18. Before I dive into the story of my birthday, let me share a bit about my life. Things were pretty normal until I turned seven. That’s when the arguments between my mom and dad began. I didn’t fully understand what was happening at the time, but I could sense the tension. By the time I was eight, my dad was gone. I remember clearly the day my mom sat me down and explained, “Ryder, sweetie, your father won’t be living with us anymore. But you can still see him whenever you want, okay?”My heart skipped a beat.
“But why, Mom? Did I do something wrong?” Mom’s eyes welled up with tears, but she smiled gently. “Oh, no, honey. You didn’t do anything wrong. This isn’t your fault at all.” “Then why is Dad leaving?” I asked, desperate for answers. She took a deep breath. “Well, sometimes grown-ups just can’t live together anymore. Your dad and I tried really hard to make things work, but sometimes things just don’t turn out the way we hope.” “Can’t you try harder?” I pleaded, not ready to accept the reality. She pulled me into a hug. “We did try, Ryder. For a long time. But sometimes, the kindest thing we can do is to live apart. Your dad and I will both always love you, and that won’t ever change. We just won’t be living in the same house anymore.” And just like that, my parents were divorced. After the divorce, Mom took a job as an elementary school teacher, working tirelessly to give me a good life. I’ll always be grateful for that. But my dad? He became like a ghost in my life—always busy with work, friends, and his hobbies, especially fishing. Every weekend, he’d vanish with his buddies to go fishing, even when Mom reminded him that I’d be visiting. Despite everything, a part of me still longed for his attention. I wanted him to notice me, to be proud of me. So, I spent years trying to win his approval, hoping that one day he’d realize how much I needed him. But I was wrong. As my 18th birthday approached, I thought maybe, just maybe, he’d show up this time. Turning 18 is a big deal, after all. I planned a small party with Mom and a few close friends. I even texted Dad about it, and his reply gave me hope: “Sounds great! I’ll try to be there.” The day arrived, and Mom went all out—decorating the house, baking my favorite cake, and even surprising me with a new guitar I’d been eyeing for months. Friends started arriving, and the house was soon filled with laughter and excitement. But as the hours passed, there was still no sign of Dad. I kept checking my phone, hoping for a message, but there was nothing. Finally, I couldn’t take it anymore and decided to call him. When he finally picked up, I could hear the sound of waves and chatter in the background. “Dad, it’s my birthday,” I reminded him, trying to hide the desperation in my voice. “Oh, right. Happy birthday!” he replied casually. “I’m out on the lake with the guys. I’ll catch you later, okay?” I hung up, feeling tears blur my vision. I rushed to my room and hid there until Mom found me. She sat beside me, putting her arm around my shoulders. “I’m sorry, honey. You know how he is.” “I know,” I whispered, trying to stay strong, but inside, I was shattered. The days after my birthday were a blur. I pretended everything was fine, but inside, I felt invisible. Dad’s absence reminded me that I wasn’t important enough for him. Then, a week later, Dad called. He acted as if nothing had happened. “Hey, I got you a gift,” he said. “Want to come over and get it?” Part of me wanted to tell him to forget it, but another part still held onto that sliver of hope. So, I agreed. When I arrived at his house, he greeted me with a smile and handed me a long, mysterious package. As I unwrapped it, my heart sank—it was a fishing rod. “What do you think?” he asked proudly. “We can go fishing together sometime!” The fishing rod wasn’t just a poorly chosen gift; it was a symbol of his absence, a reminder of the very activity that had taken him away from me. “Thanks, Dad,” I forced a smile. “It’s… great.” He didn’t seem to notice my lack of enthusiasm. “I figured it was time you learned the ropes. You’ll have fun!” He then suggested we go fishing the next weekend, but I knew I couldn’t keep pretending everything was fine. “I… I can’t come next weekend, Dad,” I said. “I’ve got plans with Mom.” He frowned for a moment, but then his smile returned. “No worries, we’ll find another time.” But I knew we wouldn’t, and for the first time, I was okay with that. As I left his house holding the rod, I realized it was time to let go of the fantasy and accept the reality. I couldn’t keep chasing after someone who couldn’t be there for me. Over the next few months, I focused on the people who genuinely cared about me—my mom, my friends, and most importantly, myself. I threw myself into my music, practicing guitar for hours, and began helping Mom more around the house, grateful for everything she had done for me. One evening, as we were doing dishes together, Mom asked, “Have you heard from your father lately?” “Nah, but it’s okay. I’m done waiting for him to show up,” I replied. She looked at me with a mix of sadness and understanding. “I’m sorry it turned out this way, Ryder. I always hoped…” “I know, Mom,” I hugged her. “But I’ve got you, and that’s more than enough.” As time passed, I learned that my worth wasn’t tied to Dad’s attention. I found strength in the love and support around me and realized that sometimes people won’t be what you need them to be—and that’s okay. The fishing rod still sits in my closet, untouched. It serves as a reminder, not of what I lost, but of what I gained—self-respect, resilience, and the ability to let go of what I can’t change. What would you have done if you were in my place?
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